The gamer away from Germany expected as to the reasons he had been capable deposit and you can lose €20009 in the gambling enterprise. When asked about the possibility of a refund, i regretfully informed the player that it was extremely hard. The player away from Germany are facing troubles finishing the new KYC processes.
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Just after a few communication and identity verification, the issue was properly solved. The brand new gambling enterprise management got rectified the situation because of the have a glance at the website resetting her games to the stage prior to the girl balance changing to help you “extra money”, making it possible for the woman to continue to play. The player got indicated fulfillment to your solution, praising the new casino’s equity and customer service. Their webpages now offers 3200+ online slots games and you may eight hundred+ dining table games, having 4000+ headings available on the brand new app and you can sixty+ real time specialist dining tables.
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Player’s larger detachment percentage try defer.
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The newest problem is actually refused while the pro forgotten their disputed financing. The player of Brazil had an unwanted bonus put into the fresh account instantly. The player out of Austria is actually feeling difficulties withdrawing his winnings owed in order to lingering confirmation.
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The player away from Austria try feeling difficulties withdrawing their profits owed in order to constant confirmation. The player of Germany try criticizing the new casino’s added bonus coverage. The gamer told me there have been a few accounts, one is actually hers and something try her husband’s. I advised your people be allowed to complete the verification processes to show that they were actually two participants. The newest gambling enterprise made a decision to manage its status, so that the criticism is actually closed because the ‘unresolved’. The fresh criticism is rejected while the user don’t answer the texts and you may inquiries any more.
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